Not sure if anyone else notices this but dealerships swarm you with customer service surveys if you have any work done from the service center. here is an example from when I got my major repair done at honda: 1. I was given a survey to fill out when I picked up my car and a prepaid envelope to mail it when I fill it out. 2. When the driver brought up my car and gave me my keys he had me fill out a small survey. 3. I was called for a follow up survey 4. The person that called me sent me another survey via email to fill out. wtf?